Most of the orders are dispatched the same day, however, in high demand periods, we may take a little longer to take car of it. We prepare order from Monday to Sunday, including publiv hollidays.
Our warehouse is based in Australia and soon we will soon be opening a facility in Italy but we deliver worldwide. Please allow some time for your parcel to reach your country. Depending on the service you chose, please refer to their shipping policies on their respective websites.
In the event of unsuccessfull delivery or not collected parcel, and depending of the service used, the parcel may be retuned to us. If you wish for us to resend it, we will need to charge you again for shipping. In this case please contact us to arrange it.
If you parcel has not been delivered within the estimated time, please contact us and we will lodge a claim ith the approriate postage or courrier service.
Note that we cannot be held responsible for orders lost in transit, however, we will do whatever we can to resolve your issue.